Return and Refund Policy

Please email: info@motherindistress.com with your refund claim. Contact us to be given your Return Merchandise Authorization Number. Write this number on the shipping label.

Most of our items are eligible for our 30-day refund policy.

If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it.

Please note, there is no reimbursement for return shipping.

 

To be eligible for a return:
  • Item must be faulty or damaged. We do not accept refunds if you change your mind.
  • Your item must be unused and in the same condition you received it.
  • It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.
Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@motherindistress.com.

 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping
To return your product, mail it to the address provided on the shipping label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

For a faster solution to your problem, please send us photos or videos when contacting us.
Issue  Required evidence
An issue with the quality of the print

A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
An issue with the print placement (distance from collar, off-center, etc.)

A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.

There is a tolerance of 0.5" for print placement.
Print in the wrong area A clear photo of the product you received, folded in a way that clearly displays both sides.
Wrong product A photo of the product that was received, with the size tag clearly visible as well.
An issue with the product (incorrect size, brand, quality) A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
A product sizing issue (manufacturer’s defect)

A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.

The tolerance is +/- 1” for adult garments and  +/- 0.5” for baby clothing.
Delivery-related product damage

A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
Reprinted item has the same issue as the original item

A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.
Note
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.